Damage to your home? BEON are loss assessors. We support you with your building insurance claim, from assessment through to settlement.
What has happened to your home?
What do you need help with?
When did it happen?
Have you told your insurer yet?
An assessor will call you back, usually within 24 hours. You don't need to do anything else for now.
BEON deals with your insurance claim. If your home needs repairs afterwards, our sister company Renova Rebuild can do the work.
We assess the damage, prepare and review the evidence, liaise with your insurer and negotiate your settlement on your behalf. Once the settlement is agreed and paid directly to you, our loss assessing service is complete.
Our loss assessing service is regulated through Citrus Compliance, and we agree our fees with you upfront, with no hidden charges.
After your settlement, you may need repairs to return your home to how it was before. Our sister company, Renova Rebuild Ltd, can carry out building, repair and reinstatement work under a separate agreement with you.
You are not required to use Renova Rebuild in order to use our loss assessing service. Any complaints about building work are handled by Renova Rebuild directly.
Email Renova Rebuild Ltd at info@renovarebuild.co.uk
From the first visit to the day your settlement is paid, here's what happens at each stage.
0800 689 3802We come and look at the damage, work out what caused it and talk you through how a claim would work, including our fee. There's no pressure to decide on the day. If you want us to go ahead, you sign a letter of authority so we can deal with your insurer for you.
We tell your insurer we're acting for you. They will usually send a loss adjuster, who works for them, to look at the damage. We deal with the adjuster on your behalf and join the site meeting, so you're not facing it on your own.
We put together a detailed schedule of works: every repair your home needs to get it back to how it was before the damage, with costs. Where your policy covers it, this includes trace and access, the cost of finding a leak and opening up walls or floors to reach it. Along with photos and reports, this is the evidence your claim is built on. We then send it to your insurer.
We go through your insurer's response line by line. If anything has been missed or undervalued, we challenge it on your behalf. We keep you updated throughout, and nothing is agreed without your say so.
Once the settlement is agreed, your insurer pays it directly to you, less any excess on your policy. Our fee is then due, exactly as we agreed at the start. That completes our loss assessing service.
Need the repairs done? Our sister company, Renova Rebuild Ltd, can carry out building and reinstatement work under a separate agreement with you. You are not required to use Renova Rebuild in order to use our loss assessing service.
"Very good experience, we can recommend this company."Checkatrade, IG11, March 2024
"We engaged Beon Property Claims when the kitchen ceiling collapsed due to a concealed water pipe leak. They efficiently handled the entire process… I highly recommend their services."Bark, June 2023
"I would highly recommend using Beon property claims whenever you are making an insurance claim. It takes away the stress of dealing directly with insurance providers."Susan, Bark, March 2022
No, you don't have to use one. You can make a claim with your insurer yourself, and if you're unhappy with how it's handled you can complain to the Financial Ombudsman Service for free. A loss assessor takes the work and the stress off you, and makes sure your claim is presented in full.
A loss assessor works for you, the policyholder. We inspect the damage, prepare your claim, submit it to your insurer and negotiate with them on your behalf until your settlement is agreed. The settlement is paid directly to you.
No. A loss adjuster is appointed by your insurer and works for them. A loss assessor is appointed by you and works for you. Your insurer has an expert on their side, and you can have one on yours.
The home visit is free. If you choose to go ahead, we explain how our fee is calculated, what is included and when it is due. Everything is agreed with you upfront, with no hidden charges.
Often, yes. It depends on how far along your claim is. Call us and we'll tell you honestly whether we can help.
Most policies ask you to report damage promptly, so let your insurer know what has happened. You can call us at the same time, and we can take over from there.
It depends on how much damage there is and on your insurer. We keep you updated at every stage.
Yes, if you want us to. Building, repair and reinstatement work is carried out by our sister company, Renova Rebuild Ltd, under a separate agreement with you. You are not required to use Renova Rebuild in order to use our loss assessing service.
Yes. Our loss assessing service is carried out under the oversight of Citrus Compliance, a firm authorised and regulated by the Financial Conduct Authority. That means we must treat you fairly, explain our fees clearly and have a formal complaints process.
BEON Property Claims Ltd, FCA Firm Reference Number (FRN): 675112, is an Appointed Representative of Citrus Compliance for regulated loss assessing activity. Citrus Compliance is a trading name of Andrew Smith, FCA Firm Reference Number (FRN): 826675, which is authorised and regulated by the Financial Conduct Authority. You can check this on the Financial Services Register.
We'll talk you through where you stand and what happens next.
